3CX is a Virtual Voip PBX software. It supports Unified Communication for business. Advantage of using 3CX compared to the traditional PBX are: ease of management and installation, a comprehensive web based management console, 3CX can minimize cost of telephone bills by using SIP trunks and VoIP service providers. Unified communications can enhance efficiency and productivity with chat function and mailbox support.
It is good to note that 3CX can be used as a softphone. It can be installed as an app for Android and iOS clients which allows users to work anywhere anytime. Plus you have a feature for video conferencing integrated to your 3CX called WebRTC. For its application to Customer service, it showcases Click2Call and CRM integration. This feature allows various call center and customer service office to provide improved customer support.
3CX can be simply installed and run on premise. It can be on a Server mounted to rack, as a PBX server running on virtual machine, or a computer desktop that meets reommended system requirement to run smoothly. It can be deployed for production to Cloud on Google Cloud which minimizes risk of downtime and maintenance.
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